su444 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how su444 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information about registered players and visitors to the su444 platform at su444.app. It applies to all services offered by su444 including sports betting, live casino, slot games, crash games, fish games, the VIP loyalty program, payment processing, and customer support.

By registering an account on su444, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the su444 platform.

This Policy should be read together with the su444 Terms and Conditions, which govern your use of the platform. In the event of any conflict between this Policy and the Terms and Conditions on the subject of personal data, this Policy shall prevail. We may update this Policy from time to time; the current version is always the one published on this page, with its "Last updated" date clearly stated at the top.

2Information We Collect

su444 collects personal data in two main ways: information you provide directly when you interact with the platform, and information collected automatically through your use of the platform. The specific categories of data we collect include:

• Registration data: your mobile phone number, chosen username, and any other information you provide when creating your su444 account. We do not require your full legal name or email address to register, though you may optionally provide an email address for account recovery purposes.
• Identity verification data (KYC): where required, a copy of a government-issued identity document and proof of ownership of your registered mobile number. KYC data is collected only when su444 initiates a verification check, for example before processing a first withdrawal or where fraud or underage access is suspected.
• Transaction data: records of all deposits, withdrawals, bets, wins, losses, bonus awards, and VIP point transactions on your account. This data forms your account activity history and is retained for audit, compliance, and dispute resolution purposes.
• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is collected automatically when you access su444.app and is used for security monitoring, fraud detection, and platform analytics.
• Communication data: records of any communications between you and the su444 customer support team, including support chat logs, emails to [email protected], and any complaints or formal requests you submit to su444.
• Responsible gaming data: any deposit limits, session time limits, self-exclusion requests, or reality check settings you configure on your account, as well as any interactions with the su444 responsible gaming support service.

su444 does not collect or store payment instrument credentials directly. When you initiate a deposit or withdrawal via bKash or Nagad, the transaction is processed directly by the relevant payment provider. su444 receives only the transaction reference, status, and amount — not your bKash PIN, Nagad PIN, or any credentials required to access your mobile wallet.

3How We Use Your Information

su444 uses the personal data we collect only for the purposes set out below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without your separate and explicit consent:

• Account management: creating and maintaining your su444 player account, processing your registration, verifying your identity when required, and enabling you to log in and use the platform's features.
• Transaction processing: handling your deposits and withdrawals via bKash, Nagad, and Rocket; recording your betting and gaming activity; awarding VIP loyalty points; and maintaining an accurate account balance.
• Fraud prevention and security: monitoring account activity for signs of fraud, money laundering, bonus abuse, underage access, or other prohibited activities as defined in the su444 Terms and Conditions; taking action where prohibited activity is identified.
• Customer support: responding to your queries, complaints, and requests; resolving disputes; providing assistance with account recovery, technical issues, or payment queries.
• Responsible gaming: using your responsible gaming preferences (deposit limits, session time controls, self-exclusion status) to enforce the restrictions you have set; identifying patterns of play that may indicate problem gambling and reaching out proactively where appropriate.
• Platform improvement and analytics: using aggregated and anonymised usage data to understand how players navigate the platform, which features are most popular, and where the user experience can be improved. This analytics use does not involve identifying individual players.

4Legal Basis for Processing

su444 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: processing your registration data, transaction data, and account activity is necessary for su444 to perform the contract with you — i.e., to provide the betting and gaming services you have registered for.
• Legal obligation: processing your KYC verification data, transaction records, and certain security logs is required to comply with anti-money laundering obligations, age verification requirements, and fraud prevention obligations applicable to the platform.
• Legitimate interests: processing device and technical data for security monitoring and fraud detection is carried out on the basis of su444's legitimate interest in protecting the platform and its players from harm. This processing does not override your fundamental privacy rights.
• Consent: sending marketing communications and storing optional data such as an email address provided for account recovery is done only with your explicit and freely given consent. You may withdraw this consent at any time without penalty.

5Sharing Your Information

su444 does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your personal data only with the following categories of recipients, and only to the extent necessary for the specific purpose stated:

• Payment providers (bKash, Nagad, Rocket): transaction reference data is shared with these providers solely to enable processing of your deposit and withdrawal requests. These providers operate under their own privacy policies and security frameworks.
• Game software providers (e.g. Evolution Gaming, Pragmatic Play, Spribe, Ezugi): your player identifier (not your full personal details) may be passed to game providers to enable real-time game session management. These providers do not receive your mobile number, payment details, or KYC documents.
• Fraud prevention and compliance services: su444 may share account activity data and device fingerprint data with specialist fraud prevention and KYC verification services to assist in detecting and preventing fraud, money laundering, and underage gambling.
• Legal and regulatory authorities: where su444 is required to disclose your personal data pursuant to a valid legal obligation, court order, or lawful request from a relevant authority, su444 will comply with that obligation. su444 will notify you of any such disclosure where it is legally permissible to do so.

All third parties with whom su444 shares personal data are contractually required to handle that data securely, use it only for the specified purpose, and not retain it beyond what is necessary for that purpose.

6Payment Data and Mobile Wallet Transactions

su444 has designed its payment integration specifically for the Bangladesh market, supporting deposits and withdrawals via bKash, Nagad, and Rocket. When you initiate a payment transaction, you are directed to the payment provider's own secure interface to complete the transaction. su444 does not at any point handle, store, or have visibility of your mobile wallet PIN, OTP, or any authentication credential required to access your bKash, Nagad, or Rocket account.

su444 retains records of all completed payment transactions associated with your account — including the transaction amount, timestamp, direction (deposit or withdrawal), reference number, and payment method used — for the purposes of account management, dispute resolution, and compliance with applicable record-keeping requirements. These transaction records form part of your account history and are subject to the data retention periods described in Section 8 of this Policy.

7Cookies and Tracking Technologies

su444 uses cookies and similar tracking technologies on the su444.app platform. Cookies are small data files placed on your device when you visit the platform. su444 uses three categories of cookies:

• Essential cookies: strictly necessary for the platform to function. These include session cookies that keep you logged in during a gaming session and security cookies used to detect and prevent fraud. Essential cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences, such as your chosen language, responsible gaming settings, and display preferences. These improve your experience on the platform but are not essential to its core operation.
• Analytics cookies: used to collect aggregated, anonymised data about how players use the platform. This data helps su444 understand which sections of the site are most visited and where improvements can be made. Analytics cookies do not identify you as an individual.

You may manage cookie preferences through your device browser settings. Note that disabling essential cookies may prevent the su444 platform from functioning correctly. su444 does not use cookies to serve third-party advertising or to track your activity on websites other than su444.app.

8Data Retention

su444 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply: account registration data and account activity history are retained for the lifetime of your account plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping requirements; KYC verification documents are retained for a minimum of five years from the date of verification; transaction records are retained for a minimum of five years from the date of the transaction; responsible gaming records (including self-exclusion requests) are retained for a minimum of five years from the date of the request.

When data is no longer required for its original purpose and no legal retention obligation applies, su444 will securely delete or anonymise that data. Anonymised data (from which it is no longer possible to identify an individual) may be retained indefinitely for statistical and platform improvement purposes.

9Data Security

su444 takes the security of your personal data seriously and has implemented a range of technical and organisational security measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the su444.app platform, protecting your session data and any information you submit from interception in transit.
• Encrypted storage of sensitive personal data at rest. Account passwords are hashed using industry-standard one-way hashing algorithms; su444 staff cannot view your plain-text password.
• Access controls limiting access to personal data to only those su444 staff members and service providers who need access to perform their specific role. Access is governed by role-based permission systems with audit logging.
• Regular security reviews and vulnerability assessments of the su444 platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

Despite these measures, no internet-based system can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights, su444 will take prompt action to contain the breach and will notify affected players as soon as reasonably practicable. You can help protect your own account security by using a strong, unique password, keeping your password confidential, and contacting support immediately if you suspect any unauthorised access to your account.

10Your Data Rights

As a player whose personal data is processed by su444, you hold the following rights in respect of your personal data. To exercise any of these rights, contact su444 at [email protected] with the subject line "Data Rights Request" and your registered mobile number for identity verification:

su444 will respond to all data rights requests within a reasonable timeframe. Where a request cannot be fulfilled — for example, because legal retention obligations require us to keep the data — su444 will explain the reason clearly. su444 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

11Children's Privacy and the 21+ Rule

su444 is strictly an adults-only platform. Access is prohibited to any person under the age of 21. su444 does not knowingly collect personal data from persons under 21. If su444 becomes aware that a person under the age of 21 has created an account or provided personal data to the platform, su444 will immediately close that account, delete the personal data associated with it, and take appropriate action in accordance with the su444 Terms and Conditions.

Parents and guardians who believe that a person under 21 has used the su444 platform or provided personal information to su444 should contact [email protected] immediately. su444 treats reports of underage access with the highest priority and will act without delay upon receiving a credible report.

12Marketing Communications

su444 sends promotional messages — including bonus offers, VIP tier upgrade notifications, seasonal promotions such as Eid and Pohela Boishakh special offers, BPL and IPL betting promotions, and platform news — only to players who have actively opted in to receive such communications. Opt-in is requested at account registration and can be changed at any time through your account settings or by contacting [email protected].

su444 does not send unsolicited promotional messages to persons who have not opted in, and does not share your contact details with third-party marketers. Transactional messages — such as deposit confirmation, withdrawal processed, and account security alerts — are not marketing communications and will be sent regardless of your marketing preference, as they relate to the operation of your account.

13Third-Party Links and Integrations

The su444 platform integrates with third-party game providers and payment processors as described in this Policy. The su444.app website does not contain links to unrelated third-party websites. However, if you navigate away from su444.app to any external website — for example, by typing a URL directly into your browser — su444 has no responsibility for the privacy practices of that external site. This Policy applies only to the su444 platform and the data collected through it.

14Changes to This Privacy Policy

su444 may update this Privacy Policy from time to time to reflect changes in the platform's data processing practices, applicable legal requirements, or our operational structure. When material changes are made to this Policy, su444 will notify registered players by posting an updated version of the Policy on this page with a revised "Last updated" date, and where appropriate, by sending a notification to your registered contact details.

Continued use of the su444 platform after a Policy update constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you should stop using the platform and may close your account by contacting su444 support. The archived history of previous Policy versions is available on request by contacting [email protected].

15Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way su444 handles your personal data, please contact the su444 privacy support team. We are committed to resolving privacy concerns promptly and transparently. Support is available 24 hours a day, 7 days a week.

Email: [email protected]